FAQS

All our classes are done through video conference using ZoomSkype or Hangouts. All you need is a computer, good Internet connection, a microphone and a webcam.

Create your free Zoom account: http://bit.ly/2o1E5MA

Create your free Skype account: http://bit.ly/2cAncjm

Create your Google account to have access to Hangouts: http://bit.ly/2d5nEqM

Yes! We offer a 30-minute free trial lesson with one of our teachers for you to get to know our teaching methodology. We will also assess your level of Spanish and advise you on the most suitable course for you. All without any commitment from you.

Through the section “Book your class” or “Teachers” in our website, you can book a lesson by choosing the type of class, date, time and teacher you prefer. After your first contact with us, you will receive our fully personalized attention to plan with great flexibility all your classes with SpanishZoom.

To have access to lessons you will need to make payment of the class, package of hours or subscription package through Stripe or Paypal. In less than 24 hours you will be able to start enjoying your first lesson. Your teacher will always send you a confirmation before your class.

We give our students the option to choose whether they would like the same teacher or change from time to time to be exposed to different accents and teaching styles. We consider them both as valid and effective formulas.

Yes, the expiration date depends on the type of package or subscription you have:

Hourly packages:

5 classes – valid three months from the first class.

10 classes – valid four months from the first class.

20 classes – valid six months from the first class.

50 classes – valid twelve months from the first class.

Monthly subscription:

Classes must be completed while subscription is active.

As long as you give us notice at least 24 hours before the class is due to start, there will be no problem to reschedule your class. Classes that are not cancelled with sufficient notice will be charged for.

Depending on the type of course you choose we may advise you to buy additional learning material. We work with digital books with access to audios, videos, interactive exercises, etc. Prices are very affordable and this way we encourage work outside the virtual class and self-learning.

SpanishZoom methodology follows the guidelines of the Common European Framework of Reference for Languages (CEFR) and the Curricular plan of the Cervantes Institute. When our team of teachers believe you have reached the level established by the CEFR, you can request for a level test which comprise the main language skills: speaking, writing, reading and listening. If you pass the test successfully, you will receive a certificate issued by SpanishZoom.